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- Customer Services & Feedback
UK Border Agency aims to offer a fair and professional service
to all our customers. We welcome feedback, which helps us to focus
on where we need to improve.
- Local Processing Times
The British Embassy in Addis Ababa is currently processing all
non-settlement applications within three working days. However,
if secondary checks are required this may extend up to 15 working
days. Processing time for settlement applications may extend to
12 weeks.
Some applications may require additional processing time if further
enquiries need to be made for example if there is a need to refer
to the Border Agency in the UK. In all such cases applicants will
be advised that their application falls into this category.
Applicants are therefore advised to submit their visa applications
in good time but no more than 3 months in advance of their intended
date of travel.
- Providing Feedback
If you have any comments or feedback about the service you have
received during your application process, please contact a member
of staff at the VAC. Alternatively you can send an e-mail to:
info@vfs-uk-et.com
- Complaints
If you wish to complain about the service you received from the
UK Border Agency at the British Embassy, please address
your complaint in writing to the Entry Clearance Manager, British
Embassy, PO Box 858Comoros Street, Addis Ababa, Ethiopia or fax
it to 00251 11 661 4154
If you wish to complain about the service you received from the
Visa Application Centre, you may submit it in person at the Visa
Application Centre, or in writing to the Entry Clearance Manager,
British Embassy, PO Box 858Comoros Street, Addis Ababa, Ethiopia
or fax it to 00251 11 661 4154
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